It's Telephone Tuesday, the Top Day for Phone Calls All Year
Happy Telephone Tuesday! Have you heard any fire HOLD MUSIC today, or was it mostly the classic stuff?
The Tuesday after Labor Day is supposedly the day businesses get the most phone calls all year.
Think about it: Everyone's back from the long weekend . . . kids are in school again . . . and adults are finally free to tackle their mountain of to-dos. So, the world wakes up and says, "Yeah, I should probably call about that thing I've been putting off since June."
"Telephone Tuesday" is just a loose observation . . . kind of like a distant cousin of Black Friday. But it may be fading into the past now that more businesses use automated menus to direct people online and to chat bots.
It's harder and harder to talk to a human . . . even at many small businesses . . . and that's an UNWELCOME change.
In a recent poll, 62% of customers prefer "human interactions" over automated ones . . . and 77% believe a phone call is the best, most efficient way to get an answer.
(I wouldn't be surprised if that started to shift too. Many companies are making common issues easier to address in A.I. chats online. Because it's better for THEM too.)
(And even if you insist on talking to a person, you're probably either going to get a call center worker . . . or someone toggling many calls, remotely . . . and neither may be able to address everything you want. Even email can be inefficient, if you're waiting a day between responses.)
(You may find yourself HOPING for a quick online solution.)
Originally posted on September 2nd, 2025